Securities Sales

"[This] project required detailed and sensitive analysis of our sales team. Joy won the trust and confidence of the salespeople and correctly diagnosed the fault lines in their operation. She developed an imaginative program to lay open the issues and to encourage the group to buy in to a more open and sharing approach. A good measure of her success in this is that in the year and a half since the offsite meeting only one member of our highly rated sales team of over 50 people has left the bank at a time when our competitors count themselves lucky if they can contain staff turnover to 25% of their team each year."

- former Chairman of Schroders Securities

"I have been to a few of these [types of] gatherings and this was by far the best. The level of honest feedback and unbiased assessment was very high. This alone will go a long way towards creating the kind of culture we want to see flourish."

- Global Equities Account Team Manager

Human Resources, Business Integration

"The priority was to establish the team and its goals with direct business linkage -- and to ensure a high degree of coherence and integration -- as the basis for enhanced performance. Joy's expertise in transforming organizations and teams was crucial to this process, as it was critically important that the professional group was fully committed.

The results of this initiative have been excellent, and the team has achieved many of its goals including clear recognition from our clients for the business value-added. Joy's experience, skills and partnership-approach were outstanding and were key to this programme and provided the platform for continuing success and growth.

- Peter Cole, Head of HR for Investment Banking, Schroders Salomon Smith Barney

Editorial Team, Leading U.S. Publisher

"We've all been moved by the day and agree that the effects were (and are) profound. We're deeply grateful to you for facilitating our conversation and process in such a way that enabled us to discover, uncover, and even recover important issues."

- Executive Editor

"We appreciated your skillful and sensitive facilitation of our ideas and 'issues.' Much was brought to light and I hope, going forward, you'll be available to work with us again. The privilege was ours!"

- Managing Editor

Connect Now
Email Joy Palmer or Ian Richards
Or call in the U.S.A at +1 (512) 306-8370

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last updated 17 June 2008
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